Frequently Asked Questions

We often send out our newsletter with news and great offers. We will never disclose your data to third parties and you can unsubscribe from the newsletter at any time.

Unfortunately, we’re unable to offer free samples. As a retailer, we buy all magazines from their publishers at the regular trade price. However, you could contact the magazine’s publisher directly to ask if they can send you a free copy.

You can create a new account at the end of the order process or on the following page. You can view all of your orders and subscriptions in your customer account. You can also change your addresses and your password.

No, you don’t have to create an account. But there are a few advantages if you create an account.

  • You never have to enter your billing and shipping address again

  • Find all of your orders, subscriptions and addresses in your account

  • Download invoices of your orders

No, we don’t have a physical store location at the moment. We accept only orders through our online shop and we’re shipping all orders with the Swiss Post Service. Please visit our shipping section for more details.

From time to time you will find us at design fairs and popup markets in Switzerland. Subscribe to our newsletter and you’ll receive the latest news.

Exhibition entry terms and conditions

  • All entry forms must be FULLY completed, including pricing. Incomplete entry forms and late entries will not be accepted.

  • Please note, running a member’s exhibition is reliant on volunteer help.  Please let us know if and when you will be able to volunteer in any of the below capacities:

    - Helping out on Bring In Day (receiving artworks)
    - Helping at the Help Desk during the Art Exhibition/Market
    - Helping at Pack down
    - Delivering leaflets/posters to libraries/community centres etc
    - Putting up signage

  • Credit Card payments will incur an extra 2.5% charge.

  • All artworks must be for sale and a 25% (inc GST) commission applies on sales. This will be deducted from the artist’s payment at the end of the exhibition.

  • Payments may take up to 14 working days (from 18 May 2026) to process and will be direct credited to your account.

  • Personal tax liability is the responsibility of the artist.

  • Insurance of artwork is the responsibility of the artist.  Although Waitākere Arts will take all care, we will take no responsibility for lost or damaged work.

  • Work must NOT have been entered in any previous Exhibitions, must have been completed within the last 12 months and not part of any tutored workshop or class. It must be completely original.

  • The Committee reserves the right to refuse an entry if it does not comply with the Terms and Conditions or is deemed inappropriate or is poorly presented.

  • Any changes to your details must be made on or before Bring In Day. No changes can be made after this date.

  • All artwork must be dry. No wet paint.

  • Entries must be ready for hanging on hooks, with D – Rings, cord attached 1/3 down from the top of the artwork. There will be a charge for purchase of D Rings or cord on the day of $10.

  • Each entry must be identified with a swing tag attached to the hanging string, with artist info – (Artist Name, Title of work, Medium, Category, Price).  

  • Work over 3kg cannot be wall mounted. (Please consult with Waitakere Arts if over 3kg).

  • Note – our exhibition will be on black panels.

NOTE: Failure to collect work will result in a $10 per day fee to cover moving and storage of the artwork, useless it’s an emergency and prior arrangements have been made with the Office Manager. Artwork will become the property of Waitākere Arts Council and be sold or donated to charity if not collected by 1st July 2026.  

Members exhibition entry terms and conditions

  • All entry forms must be FULLY completed, including pricing. Incomplete entry forms and late entries will not be accepted.

  • Please note, running a member’s exhibition is reliant on volunteer help.  Please let us know if and when you will be able to volunteer in any of the below capacities:

    - Helping out on Bring In Day (receiving artworks)
    - Helping at the Help Desk during the Art Exhibition/Market
    - Helping at Pack down
    - Delivering leaflets/posters to libraries/community centres etc
    - Putting up signage

  • Credit Card payments will incur an extra 2.5% charge.

  • All artworks must be for sale and a 25% (inc GST) commission applies on sales. This will be deducted from the artist’s payment at the end of the exhibition.

  • Payments may take up to 14 working days (from 18 May 2026) to process and will be direct credited to your account.

  • Personal tax liability is the responsibility of the artist.

  • Insurance of artwork is the responsibility of the artist.  Although Waitākere Arts will take all care, we will take no responsibility for lost or damaged work.

  • Work must NOT have been entered in any previous Exhibitions, must have been completed within the last 12 months and not part of any tutored workshop or class. It must be completely original.

  • The Committee reserves the right to refuse an entry if it does not comply with the Terms and Conditions or is deemed inappropriate or is poorly presented.

  • Any changes to your details must be made on or before Bring In Day. No changes can be made after this date.

  • All artwork must be dry. No wet paint.

  • Entries must be ready for hanging on hooks, with D – Rings, cord attached 1/3 down from the top of the artwork. There will be a charge for purchase of D Rings or cord on the day of $10.

  • Each entry must be identified with a swing tag attached to the hanging string, with artist info – (Artist Name, Title of work, Medium, Category, Price).  

  • Work over 3kg cannot be wall mounted. (Please consult with Waitakere Arts if over 3kg).

  • Note – our exhibition will be on black panels.

NOTE: Failure to collect work will result in a $10 per day fee to cover moving and storage of the artwork, useless it’s an emergency and prior arrangements have been made with the Office Manager. Artwork will become the property of Waitākere Arts Council and be sold or donated to charity if not collected by 1st July 2026.  

Exhibition entry terms and conditions

  • No Digital Artworks or Couriered Works accepted. Payment must be received for entry to be accepted.

  • No photography section for Adults, only for Youth (13-18 Years Old) 

  • All works will automatically enter the “Open section/competition”. 

  • Works may be entered into only one themed awards category.

    - LOOKING WEST: “Capturing the impressions and spirit of West Auckland”

    - OUR PEOPLE OUR PLACE: “Embracing the changing face of the people within West Auckland” (must contain a figurative element)

    - INSPIRATIONAL AOTEAROA: Finding that unique factor which identifies with AOTEAROA | NEW ZEALAND

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